Soporte Técnico IT Nivel 1

About the role

We are looking for an IT Support Technician Level 1 to provide first‑line assistance to internal users. The role involves diagnosing hardware and software issues, handling service requests, and ensuring smooth operation of IT equipment.

Key responsibilities

• Receive and prioritize support tickets via phone, email or ticketing system.
• Diagnose and resolve hardware, software and network problems at the user’s workstation.
• Document solutions and maintain accurate records of incidents.
• Escalate complex issues to higher‑level support teams when necessary.
• Assist with the setup and configuration of new devices and peripherals.

Required profile

• Male, aged between 19 and 35 years.
• High school diploma in computing or currently studying a degree in Computer Engineering or related field.
• Minimum of one year of experience in a technical support position.
• Own a motor vehicle for commuting purposes.

Required skills

What we offer

• Salary of Q.4,500.00 per month.
• Legal benefits as required by local labor law.
• Opportunity for professional growth within the company.